Optimal Insights

Plain-English answers to your questions about technology best practices.

How Do I Know My Service Provider is Doing Their Work?

No news is good news in IT, right? Technology is generally supposed to function behind the scenes.  When you become aware of technology’s presence during your workday, then, it is almost always because something is going wrong. This puts your IT provider in a peculiar position—if your systems are well-oiled

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Should Mobile Devices be in my Organization’s Security Policy?

If your employees are accessing your network from their mobile device in any way, shape, or form, the answer is absolutely, 100%, unequivocally, positively, “yes.” No organization out there can afford to believe that their data is not worth protecting. Far too often, however, security policies stop at the door;

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Do I Really Need to Secure My Smartphone?

There are almost 1.5 billion smartphones in use worldwide. 5% of smartphones were lost or stolen last year. That means that 75 million phones were left vulnerable to intrusion. Do you have credit card information on your cell? Your social security number? How about access to your work email (and, thus,

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Do I Need a Server Warranty?

Warranties on the consumer level are typically a bad idea. Say you want to buy a new TV. For the past few weeks you’ve been educating yourself on all things television. You’ve consulted CNet. You’ve read Consumer’s Digest. You’ve asked your nerdiest of nerd friends for their expert opinions. You

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What is Net Neutrality?

This could be devastating. You may be hearing whispers about “net neutrality” these days, but these whispers need to turn into shouts.  At hand is the absolute biggest blow to the Internet since the day it was created, and you will be affected if it comes to fruition. Under the

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What do all these tech abbreviations mean?

When you’re speaking with a service provider, few things are more off-putting than the constant use of acronyms and three-letter sets that you aren’t familiar with.  Information is only as good as it is understandable, after all. So, what do some of these abbreviations actually mean?  We’ve picked some of

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