Optimal Insights

Plain-English answers to your questions about technology best practices.

Scam Tactics You Need to Know

We’ve reached another inflection point in the ongoing evolution of cybersecurity. For years and years IT service providers like us have been talking about how pivotal employee education is to your organization’s security. This defensive measure has become so fundamental that we include it as part and parcel of our

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Grow Law Firm Podcast: De-Risking Your Firm

This February Heinan was invited to join Sasha Berson and the Grow Law Firm Podcast. Heinan shares how rewarding it is for law firms to embrace technology and the growing importance of taking care of the security side of the business. Topics include: The technology operational maturity model Heinan shares

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ACBJ: It’s 2022. Should You Switch from PC to Mac?

Should you stick with your PC or switch to a Mac? As the owner of a technology consulting firm I had always been a PC guy, believing that Macs were geared more toward creative types and didn’t play a large role in the Microsoft-dominated corporate world. And then I bought

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Will Sloppy IT Cost You Talent?

There is a link between technology and employee engagement. But let’s be real: Are you ACTUALLY at risk of losing talent due to a poorly architected or supported IT environment? As our businesses become more dependent on technology, our employees require — AND EXPECT — a higher-level IT environment. While

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How to Get Buy-In for Cybersecurity Investments

There’s not a technology initiative under the sun that will be successful without buy-in. We’ve seen this first-hand over the three decades we’ve been in the IT service industry. Something else we’ve seen more than a few times: No matter how frightening cybersecurity statistics get, your leadership doesn’t think anything

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