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Eliminate The Headache Of IT Management and Maximize ROI
Premium Managed IT Services
Your business has important goals, and you don't have time to waste on an unreliable helpdesk or system downtime due to lack of proactive attention. You're looking for a vendor that really knows (and cares about) your business because you know the impact that will have on you, your team, and your clients. It’s time for a better solution.
Optimal Networks Managed IT Service
Our flagship, comprehensive support service combines strategic and proactive support elements for a predictable fixed investment each month. Your partnership with Optimal Networks includes, but is not limited to:
Our team is passionate about solving problems and truly understanding our clients so we can provide premium service. Our goal as your MSP is to take the stress out of IT and transform it into a function that works for your business, not against it. It’s our commitment to an ego-free, empathetic partnership that underpins our approach to technology management.
Our Service Priorities
24/7 Responsiveness
Your team needs reliable assistance to get them back to work quickly whenever and wherever they encounter a technology issue. Our friendly and efficient remote support team is there for you all day, every day.
Strategic Support
When you partner with Optimal you’re assigned a dedicated Client Success Manager who will engage with your executive team at a business level. They dig into where your firm is headed and how technology can help get you there smoothly and safely
Proactive Guidance
Our engineers have pre scheduled visits with our clients each month to perform health checks, catch trends that might indicate a brewing problem, and offer forward-looking recommendations based on best practices for your industry.
Accountability & Results
Our service has multiple avenues for quality assurance including regular check-in calls, a 4-star system for resolved issues, quarterly business reviews, project success criteria, and annual surveys. We ensure we are held accountable to the results that matter to you.
“Optimal established a level of trust immediately in three ways: demonstrating technical expertise, doing what they say they’re going to do, and not always looking to sell us the latest technology just because it’s available.”