Optimal Insights

Plain-English answers to your questions about technology best practices.

Scam Tactics You Need to Know

We’ve reached another inflection point in the ongoing evolution of cybersecurity. For years and years IT service providers like us have been talking about how pivotal employee education is to your organization’s security. This defensive measure has become so fundamental that we include it as part and parcel of our

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Will Sloppy IT Cost You Talent?

There is a link between technology and employee engagement. But let’s be real: Are you ACTUALLY at risk of losing talent due to a poorly architected or supported IT environment? As our businesses become more dependent on technology, our employees require — AND EXPECT — a higher-level IT environment. While

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How to Get Buy-In for Cybersecurity Investments

There’s not a technology initiative under the sun that will be successful without buy-in. We’ve seen this first-hand over the three decades we’ve been in the IT service industry. Something else we’ve seen more than a few times: No matter how frightening cybersecurity statistics get, your leadership doesn’t think anything

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How to Streamline Your Communication Tools

There was a time when you needed a variety of tools to communicate in the office. One for video conferences, another for phones, another for text, another for fax, another for webinars, and — oh yeah — physical phones too. That’s multiple vendors that you are paying each month, and

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Top 4 Tips for Responding to A Client Security Audit

Receiving a request from a client to audit your cybersecurity can lead to anxiety. Not only do you want to make sure you’re responding accurately, but you also want to be certain you don’t give too much, or too little, information. We’re seeing law firms, consulting firms, and associations alike

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