Optimal Insights

Plain-English answers to your questions about technology best practices.

The Pros and Cons of Using Bitcoin

Wondering what the heck “bitcoins” are, and how they might begin playing a larger role in the corporate world? Read Heinan’s piece in the American City Business Journals to learn more about how bitcoins work, what the advantages and disadvantages of using them are, and whether or not we would

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Is Data Safe in the Cloud?

There’s a very real separation anxiety that comes with surrendering your network to an outside provider; putting the fate of your data in someone else’s hands is, quite simply, a frightening concept. In fact, this is such a common occurrence that we’ve crafted our cloud migration process specifically to alleviate

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Key Elements of an Employee Separation Policy

  Whether the separation is amicable, hostile, or indifferent, letting an employee go is never an easy process—as the COO of our outsourced IT firm, I know this all too well. Besides any emotional burden, there is also a lot for the employer to take care of on the tactical

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How to Evaluate an Outsourced IT Team

Recently, we published a piece on how to evaluate an internal IT team. Here, we discussed how to assess your employees based on their customer service skills, system uptime, communication skills, and organization and time management. When it comes to outsourced IT teams, though, the story changes a bit. For

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