Optimal Insights

Plain-English answers to your questions about technology best practices.

How (and Why) to Shush All Those Phone Notifications

Think of your last meeting. Was everyone checking their phone before it started? Then, once it began, did they leave their phone on the table and throw it a furtive glance every now and then? Did they snatch it up immediately after the meeting ended to see what they’d missed?

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3 Reasons to Upgrade to Microsoft Office 2016

In late 2015 – to much fanfare – Microsoft released the latest version of their productivity suite: Office 2016. Most of us were not compelled to rush into a relationship with this new platform; we were content and comfortable with our current setup, and didn’t feel the need to shake

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Top 10 Lessons in Running Your IT Right

After 25 years in the IT industry… I’ve seen some stuff. While there is certainly nothing cookie-cutter about technology solutions, there are some tried-and-true lessons about technology management that will help get (and keep) your business on the right track. Here’s a compilation of the top 10 lessons in running

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5 Secrets to Connecting Your Remote Employees (Video)

  As originally published in the American City Business Journals. As more and more businesses incorporate remote workers into their team, the question we’re forced to answer is how we can best keep these employees connected. “Connected,” of course, has two meanings: technical and cultural; having the right tools in

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Spear-Phishing and W-2 Scams: How to Stay Protected

As originally published in the American City Business Journals. “The most devastating attacks by the most sophisticated attackers almost always begins with the simple act of spear-phishing.” – Jeh Johnson, former Secretary of Homeland Security Phishing attacks are the definition of a tried-and-true cyberattack; they’ve been circulating for decades, and

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Where Voice Command is Falling Short (But Not For Long)

As originally published in the American City Business Journals. — Are you talking to your technology yet? For a few years now we’ve seen an uptick in speech recognition technology. We’ve had Siri in our pockets since 2011 (hands-free since 2014), we’ve had Google Voice Search since about that same

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