A datacenter is a datacenter is a datacenter. Server racks here, fans there, and cables wrapped every which way to Sunday. Simple, right? …Not so much. When it comes to datacenters, there is an unsettlingly wide spectrum ranging from the truly robust and reliable, to even less secure than the
There’s a very real separation anxiety that comes with surrendering your network to an outside provider; putting the fate of your data in someone else’s hands is, quite simply, a frightening concept. In fact, this is such a common occurrence that we’ve crafted our cloud migration process specifically to alleviate
Whether the separation is amicable, hostile, or indifferent, letting an employee go is never an easy process—as the COO of our outsourced IT firm, I know this all too well. Besides any emotional burden, there is also a lot for the employer to take care of on the tactical
Recently, we published a piece on how to evaluate an internal IT team. Here, we discussed how to assess your employees based on their customer service skills, system uptime, communication skills, and organization and time management. When it comes to outsourced IT teams, though, the story changes a bit. For
When you’re a non-technical person, it isn’t always easy to know whether your technical resource truly knows what they’re doing, or if they’re just really good at Googling quick fixes and feigning confidence. We’ve seen it over and over again when organizations call our company in to assess their technology
Voice recognition technology (we’re talking Siri, Cortana, OK Google) is by no means perfect. They’ll garble your requests, they’ll get confused, and you’ll get frustrated.
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