Optimal Insights

Plain-English answers to your questions about technology best practices.

How Can I Get Tech Problems Solved Faster?

As I’ve mentioned in previous entries, outsourced providers are constantly juggling a whole litany of client issues; when you call for the helpdesk, you might not be able to speak with an engineer right away. (It really, truly, honestly isn’t anything personal.) While it is 100% your provider’s responsibility to

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