Feeling Stuck in a restrictive cloud?
Safely shift out of a bad situation and into a premium IT experience with Optimal Networks
Optimal Networks Provides Relief From...
Fighting against unstable, glitchy systems
Dreading calls to your helpdesk (if you still bother)
Feeling tied to a provider you can't rely on
Hearing constant IT complaints from your team
what "premium" means to us
Why Organizations Switch to Optimal
Optimal Networks
Other Providers
Freedom to select best-of-breed, industry-leading cloud products
Peace of mind that your systems are backed by enterprise-level resources
Deep experience in smooth, seamless cloud migrations
A premium support experience regardless of your technology
"We felt stuck in a bad situation. We knew we needed to leave, but we worried about not being able to function during the transition, or recover from this underperforming network.
A helpdesk that keeps you fully informed of progress
Helpdesk specialists that will improve your efficiency (and mood!)
Proactive engineering time to keep your systems moving forward
A dedicated account team that includes strategic business-level check-ins
"Our systems were aging and slow. The downtime was always unexplained and required expensive solutions. And our firm administrator was spending all of her time managing open IT issues."
Quantitative and qualitative feedback loops to maintain a healthy partnership
A fixed-price support model that eliminates surprise fees
Access to CIO Consultants on a retainer or engagement basis
No proprietary technologies that would hold you hostage if we're not a fit
what "premium" means to us
Why Organizations Switch to Optimal
Freedom to select best-of-breed, industry-leading cloud products
Peace of mind that your systems are backed by enterprise-level resources
Deep experience in smooth, seamless cloud migrations
A premium support experience regardless of your technology
"We felt stuck in a bad situation. We knew we needed to leave, but we worried about not being able to function during the transition, or recover from this underperforming network.
A helpdesk that keeps you fully informed of progress
Helpdesk specialists that will improve your efficiency (and mood!)
Proactive engineering time to keep your systems moving forward
A dedicated account team that includes strategic business-level check-ins
"Our systems were aging and slow. The downtime was always unexplained and required expensive solutions. And our firm administrator was spending all of her time managing open IT issues."
Quantitative and qualitative feedback loops to maintain a healthy partnership
A fixed-price support model that eliminates surprise fees
Access to CIO Consultants on a retainer or engagement basis
No proprietary technologies that would hold you hostage if we're not a fit
"Not only does Optimal make sure our systems are running in top condition, but they're always looking forward for us, too. We've increased billable hours, and we don't have to wonder or worry about our IT."
- Anthony Shalita | Firm Administrator | Slover & Loftus LLP
Our Philosophy
We think calling your IT helpdesk should leave you feeling cared for and confident, and that meeting with your Client Success Manager should leave you excited about how technology will amplify your strategic goals.
We reject the premise that IT partners can’t speak your language or understand your business. We embrace the fact that doing our job really well means you don’t have to think about us at all.
We hate that a combination of competence, integrity, and compassion sets us so far apart from our competitors… but here we are.
client feedback
A Premium Helpdesk Experience
"Very quick and thorough in resolving my issue, keeping me informed of the steps involved right until the end. Awesome, awesome employee. Thank you so much!"
20-person law firm
"Such a pleasure to work with the outstanding team at Optimal. Mallory and Travis are professional, courteous, knowledgeable, and worked seamlessly as a team to resolve my issues."
80-person consulting firm
"I appreciate that your tech support staff not only fix issues, but they also explain what happened and processes to follow for future events."
50-person trade association
"Mallory is extraordinary on all levels -- knows how to rectify my IT issues efficiently, reassuring and calm (makes me feel like I'm her only customer), and truly wants to make sure I'm pleased with the outcome. Clone her!!"
200-person small business
"If there were a rating higher than excellent, I would assign it to Optimal every time. You are always so prompt, thorough, helpful, accurate, and just plain good, consistently."
350-person nonprofit
"The engineer that assisted me, Andrea, was very thorough and informative. I believe the engineer went above and beyond to assist me and answer my questions in depth and with knowledge."
50-person law firm
I can always count on Matt to come up with a timely and thorough solution to whichever issues come his way, and this one was no exception.
60-person consulting firm
"My support person, Ryan, was so friendly, kind, patient, and helpful! The service I receive from optimal makes me feel comfortable to call with questions. Everyone is very respectful. Thank you!"
350-person charity
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"As an executive who has spent over 30 years in law organizations and several nonprofits, this is the best IT experience I've had."
- Quinton Bowman | COO | Weisbrod Matteis & Copley PLLC