Hybrid – DC Metro Area
As Optimal’s SupportCenter Manager your role is to oversee our team of Tier 1, 2, and 3 Specialists and ensure that clients are receiving the appropriate assistance.
Working remotely and at our Rockville office, you will be responsible for managing all procedures related to the identification, prioritization, and resolution of end user service requests, including monitoring, tracking, and coordination of SupportCenter functions.
Learn more and apply here!