As a Client Success Manager, you will become a trusted adviser to our clients by learning their business needs and identifying how technology can help facilitate key business objectives. You will be responsible for conducting Quarterly Business Reviews with our clients to improve retention and identify opportunities for us to help them. You understand that helping clients meet their business goals is critical to their success, and you take pride in exceeding expectations.

As a Network Engineer, your work will include providing regular scheduled proactive attention to your assigned clients in the Washington DC metropolitan area. You will ensure the smooth operation of the client environment, address any client issues, and handle issues that have been escalated from our support center, becoming a trusted IT advisor to your client. You will also be a part of project teams for your clients and others, designing and implementing solutions that enable our clients to meet their business objectives.