As an Optimal Client Service Executive (CSE), you will play a pivotal role in maintaining our client relationships. You will develop relationships with client contacts to ensure that Optimal’s service meets their needs and exceeds their expectations. Your day-to-day activities will include handling resource scheduling, preparing product quotes, reviewing invoices, and collaborating with both technical and non-technical teammates to improve service delivery. As you spend time with us, you’ll quickly see that we live by our core values: Tell the Truth, Do the Right Thing, Everyone Benefits.

As a Client Success Manager, you will become a trusted adviser to our clients by learning their business needs and identifying how technology can help facilitate key business objectives. You will be responsible for conducting Quarterly Business Reviews with our clients to improve retention and identify opportunities for us to help them. You understand that helping clients meet their business goals is critical to their success, and you take pride in exceeding expectations.

As a Network Engineer, your work will include providing regular scheduled proactive attention to your assigned clients in the Washington DC metropolitan area. You will ensure the smooth operation of the client environment, address any client issues, and handle issues that have been escalated from our support center, becoming a trusted IT advisor to your client. You will also be a part of project teams for your clients and others, designing and implementing solutions that enable our clients to meet their business objectives.