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Your IT Maturity Score

Review Your Results with an Optimal CIO



Below we've calculated your Maturity Score for four increasingly sophisticated categories of IT operations. As you read through your results, keep the following in mind:

  • The higher your overall maturity, the more efficient your operations, the more engaged your people, the lower your risk, and the higher your revenue.
  • The four categories build upon each other; best practice is to become proficient in The Fundamentals before addressing Operational Agility, and so forth.
  • The Top Standard Priorities listed are key to both elevating and maintaining your maturity level.


    • The Fundamentals

    Focus Areas: Processes | Security | Service/Support | Project Management


    0%

    Top Standard Priorities:

    1. Document all routine IT processes including onboarding and offboarding employees.
    2. Implement baseline cybersecurity defenses including MFA and advanced endpoint protection.
    3. Implement a centralized ticketing system that tracks helpdesk performance against defined KPIs.
    4. Create, document, and test a business continuity/disaster recovery plan.
    5. Ensure every technology project plan includes training and follow-up support.

    Operational Agility

    Focus Areas: Technology Lifecycle | Key Software | Cloud | Decision Making


    0%

    Top Standard Priorities:

    1. Plan hardware and software upgrades in advance and incorporate them in your IT budget.
    2. Mandate a centralized location for all documents that is backed up and understood by everyone.
    3. Minimize dependence on physical servers and other on-premises hardware.
    4. Use guidance from comparable peers, outside consultants, and your CIO to make IT decisions.

    IT Readiness

    Focus Areas: Vendor Management | Governance | Internal Communication


    0%

    Top Standard Priorities:

    1. Mandate formal Security Awareness Training that includes ongoing education and threat simulations.
    2. Engage your vendors based on specific service levels and business outcomes that are measured.
    3. Form a Technology Committee that both represents and informs all functional areas of your organization.

    Competitive Edge

    Focus Areas: Strategy | Innovation | Client Interaction


    0%

    Top Standard Priorities:

    1. Prioritize efficient external communication that preserves security and chains of communication.
    2. Implement a formal mechanism for employees to submit technology improvement ideas.
    3. Stay up-to-date with emerging technology trends and how they’ll affect your industry over coming years.

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