Small Businesses | Wasting Time on IT | Optimal Networks IT Support

Your executives are knee-deep in trying to manage your technical team (whether they’re internal or external), when they should be spending that time finding opportunities to grow your business.

Businesses with this problem often find themselves dealing with:

It takes so long for your IT resource to solve any problem for your staff that they’ve stopped reporting their issues altogether, and fashion bizarre workarounds just to get their job done.

You have to apply immense pressure to your IT team for them to make any real progress with your systems. Even then, you’re not sure you’re moving in the right direction.

Your executives are spending so much time keeping your IT team on track that they have to work insane hours to compensate keep their actual responsibilities on track.

There are several paths forward here; you can solve this problem by:

Hiring some dedicated oversight

Some companies can get their IT team straightened out by bringing in a dedicated IT Manager or CIO to assess and manage the team more effectively than a non-technical person might. This does require another salary, but is the best option for some businesses.

Moving to outsourcing

If technology isn’t one of your core competencies, you could remove that function from your company altogether and instead outsource your IT support. If you’re worried about your IT person going rogue, just let your incoming provider know and they can take proper precautions.

Firing your IT company

There are so many IT providers out there that suffering through a poor relationship really isn’t worth it; ask your business partners for recommendations, and find yourself a firm that will take better care of your people and your business.

How Much Does Outsourced IT Cost for Small Business?

Outsourced IT, or managed IT services, means placing some or all of your information systems in the hands of an outside technology consulting firm (or Managed Service Provider). In many cases, companies will outsource when they simply don’t want to shoulder the burden of technology in-house, or when they need to supplement the resources they…

How to Evaluate an Internal IT Team

When you’re a non-technical person, it isn’t always easy to know whether your technical resource truly knows what they’re doing, or if they’re just really good at Googling quick fixes and feigning confidence. We’ve seen it over and over again when organizations call our company in to assess their technology and the team behind…

The Best Managed Service Providers (MSPs) in DC, MD, VA (Reviews/Ratings)

After being in business for almost 30 years, we at Optimal aren’t strangers to the IT industry. We’ve seen many Managed Service Providers (MSPs) come and go in the local area, and many of the companies we’ve worked with over the past few decades have expressed their thoughts on particular providers—what they liked, what they…

How to Evaluate an Outsourced IT Team

Recently, we published a piece on how to evaluate an internal IT team. Here, we discussed how to assess your employees based on their customer service skills, system uptime, communication skills, and organization and time management. When it comes to outsourced IT teams, though, the story changes a bit. For one thing, you…