Your Firm Administrator can’t remember the last time they were able to focus on their core duties for more than a few hours before they had to stop and intervene in an IT issue.
Your Managing Partner has big plans for your firm’s future, but is so distracted by your technology that they can’t make any real forward progress.
The firm generally feels as though it’s being held hostage by its current IT support; you don’t trust them, but they have full control of your systems, so you aren’t sure what to do.
If you have an internal team that isn’t performing well, one option is to bring an IT Director aboard in hopes that they’ll vet your team, get the right people in the right seats, and get your systems on a more thoughtful path forward.
Other firms prefer to start fresh and move their IT function to an outsourcing model. This is a delicate process, since a disgruntled internal employee could potentially damage your systems. Many IT firms are well-versed in handling this situation, and can help minimize your risk here.
If it’s an outsourced team that’s giving you this trouble, it’s time to look elsewhere; there are many, many IT firms out there, so if you’ve partnered with one that isn’t the right fit for your firm, there will most certainly be a better match out there.
When you’re a non-technical person, it isn’t always easy to know whether your technical resource truly knows what they’re doing, or if they’re just really good at Googling quick fixes and feigning confidence. We’ve seen it over and over again when organizations call our company in to assess their technology and the team behind…
When it comes to marketing technology support services, “proactive” is one of those words that gets thrown around left and right. The problem is that, across the IT industry, there seem to be fairly loose definitions of what the term “proactive” actually means. This not only makes it hard for businesses to differentiate between…
Recently, we published a piece on how to evaluate an internal IT team. Here, we discussed how to assess your employees based on their customer service skills, system uptime, communication skills, and organization and time management. When it comes to outsourced IT teams, though, the story changes a bit. For one thing, you…
You did it. You decided that maintaining your company’s technology was not one of your core competencies, and that rather than fussing with it internally like you have been, you’re going to outsource that responsibility to another company. Your business partners referred you to a few outsourced IT firms that you have met with and…