I can now focus on the human resources, operations, and marketing initiatives necessary to move the firm’s growth plans forward.

Nikki Korson

Firm Administrator, Edell, Shapiro, & Finnan

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After suffering from hundreds of thousands of dollars in lost productivity and extreme frustration from a poorly architected and maintained on-premise network, Edell, Shapiro, & Finnan decided to look for a more knowledgeable and strategic IT provider—a provider who could present options and an intentional path towards technology that worked for their firm.


As a leading intellectual property firm in DC, Edell, Shapiro, & Finnan knows what cutting-edge IT and innovation look like; they also knew they were not experiencing either with their former IT provider.

“Our systems were aging and slow. The downtime was always unexplained and required expensive solutions,” said Pat Finnan, Edell, Shapiro, & Finnan’s Managing Partner. “And our firm administrator, Nikki Korson, was spending all of her time managing open IT issues.”

In addition, the firm had concrete growth plans—plans that could not be achieved with an underperforming system. Attorneys were frustrated, and the network’s configuration made onboarding new staff members cumbersome and time-consuming.


After a full network assessment, Optimal provided Edell, Shapiro and Finnan with two options: rebuild a functional, on-premise network, or move to the cloud. Optimal’s CEO delivered a presentation to the firm’s partners detailing what each path looked like—and what each would cost. The firm chose the latter.

“Optimal came in and gave us an unbiased and factual explanation of the two options,” said Finnan. “They explained it in layman’s terms and it was clear they had our business objectives and best interests in mind.”

Today, the firm’s attorneys are able to work—and work from anywhere. Downtime is a non-issue so productivity has increased. In addition, firm leadership feels confident that Optimal understands their culture and growth plans, and evaluates decisions within the context of industry best practices. 

Korson notes that stability and processes have been the biggest firm benefits. “We can make IT modifications quickly, and onboard new attorneys seamlessly,” she said. “The firm is more efficient and effective as a result of our transition to the cloud.”

About Edell, Shapiro & Finnan

Edell, Shapiro & Finnan, LLC is an intellectual property law firm located in the Washington, DC area that counsels its clients in all areas of intellectual property law, including patents, trademarks, copyrights, and trade secrets. Serving clients in a wide variety of industries, the firm’s professionals– a combination of attorneys, agents, and technical specialists – possess a breadth of technical and industry experience. For more, visit www.usiplaw.com.


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