The Common Man Blog
Blog
An Unhappy New Year
I was excited. I had splurged for VIP tickets to an amazing weekend at the Harbor Hotel in D.C. I packed my bag and prepared for a great time. My girlfriend and I were going to ring in 2009 in style!
Read more: An Unhappy New Year
0 Comments
Service to Save Yourself in a Failing Economy Doesn’t Count!
I live in a respectable apartment building. I’m responsible, always pay my rent on schedule, and even do my own repairs most of the time. I’m the perfect tenant. So, when I asked the property owner for something, I was shocked when I was refused. Being the service-obsessed man that I am, I wrote an email to tell him how I felt. His response? “You are locked into your contract until June.” Yes, I was appalled. Yes, I was disappointed. But most of all, I was confused. In today’s uncertain economic environment in which consumers are questioning the necessity of goods and services, shouldn’t service providers be obsessively conscious of the link between great service and customer retention?
Read more: Service to Save Yourself in a Failing Economy Doesn’t Count!
0 Comments
The Auto Bailout--A Service or Disservice?
The big three American automakers — GM, Ford, and Chrysler — are getting a multi-billion dollar bailout. Granted, they have had to come up with a plan in order to get this money—a plan which includes cutting jobs, shedding brand names, slashing CEO pay, reducing some benefits for workers, making more hybrids, and selling corporate jets. But is the bailout really a service? Or is it a disservice at the highest level? Did the American automakers really learn their lesson (besides the one that goes “Don’t fly to Washington, D.C. in a private jet when you are asking for billions”)?
Read more: The Auto Bailout--A Service or Disservice?
0 Comments
Managing Expectations: The Key to Great Service
Barack Obama is the country’s president-elect. Whatever your politics, you have to acknowledge the fact that he has fostered hope in America. One reason he was able to transform apathy into action (shattering voting records across the country) is that he understands that politics is about service—service to the people and service to the United States. (Perhaps he read my April 2008 Service and Politics: Not-so-Strange Bedfellows blog.)
Read more: Managing Expectations: The Key to Great Service
0 Comments
Was Poor Service at the Root of our Country’s Financial Crisis?
People defaulting on loans. Foreclosures. Tanking IRAs. Folks having to rethink their planned retirement age. The news talks about the intersection of Wall Street and Main Street. What about the intersection of integrity and good service? That’s a destination financial advisors and mortgage consultants didn’t stop on their way to the bank.
Read more: Was Poor Service at the Root of our Country’s Financial Crisis?
0 Comments
More Articles...
Page 6 of 10