It’s true—time is money. That’s why when your employees experience computer problems and have to spend hours on hold with a helpdesk representative, you might as well be throwing money out of your office window. At Optimal Networks, we understand your need to speak to a real, live person, in real time, who has real answers. That’s why so many of our clients benefit from Optimal’s SupportCenter.
With Optimal’s SupportCenter, you experience:
- Assistance from service-oriented specialists. Our skilled SupportCenter staff are able to provide the caring, client-centric service for which Optimal is known. You’ll never get the “call-script” experience when you call our SupportCenter.
- One-on-one time with certified professionals. All Optimal SupportCenter specialists are certified by the Help Desk Institute and by Microsoft. This means you receive high-quality service from knowledgeable experts.
- The benefit of having a SupportCenter specialist beside you. Optimal’s SupportCenter staff can take over your computer remotely to help you, step-by-step, through your problems.
- Unlimited support during normal business hours. This means that we are there, right when you need us most, to continue with your work day.
- Access to assistance with all major software applications. Microsoft Office, Adobe Acrobat, Symantec, etc. Whether your printer isn’t working, or you want to learn how to perform a mail merge in Microsoft Word; we can help.
- Convenience and flexibility. Optimal’s SupportCenter is accessible via the phone or the internet. You can call with your issues, or you can enter them on our customized website and track their progress in real time.
- A human voice. All of Optimal’s SupportCenter calls are answered live.
In today’s business world, technology hiccups are inevitable. Without help, these hiccups can cost you money. With Optimal's SupportCenter , you have the resources of an entire corporate IT staff at your disposal to ensure your employees maximize productivity.
Contact us to find out how Optimal's SupportCenter can help you--and your employees--rest easy.