IT placement services by Optimal Networks
Great IT professionals are hard to find and retain. IT professionals with superior customer service skills are even harder to find; yet service savvy is a must if your internal IT team is going to be able to support your organization’s business goals. So, what do you do when its time to recruit for IT positions? What can you do to make sure your IT hire is a good fit for your organization?
SmartRecruitsm—Optimal Networks' IT placement solution service lets those who have perfected the IT recruitment process find the best IT recruits for you.
Here’s how the SmartRecruitsm process works:
- Job requirements defined. First, you define the job requirements and parameters.
- Candidate search. Next, Optimal finds candidates using a variety of sources, including our internal databases, ads, word of mouth, referrals, etc.
- Comprehensive, structured phone-screening process. The top candidates that fit your job description are then evaluated based on a structured phone-screen Optimal developed with a leading industry psychologist. This phone screen helps to identify and quantify candidate character traits, such as service orientation, teamwork skills, integrity/ethics, and more. A high score is necessary to move forward in the process.
- Your interview. When a candidate scores high on the phone screen, you interview them. If they pass your interview, they move forward in the process.
- Practical exam. In the Optimal office, we have a virtual server and workstation environment which simulates a client network system. Candidates are asked to complete a series of tasks that they might find on the job. A high score on this difficult exam is necessary to proceed to the next step.
- Our interviews. First, the technical interview. The candidate will be interviewed by one of our senior engineers, who have been trained in behavioral interviewing techniques, to determine if the candidate has the complex technical knowledge required to effectively perform the job. Next, the service interview. The candidate will be interviewed by Optimal’s service leaders, who have been trained in behavioral interviewing techniques, to determine if the candidate can provide true, "Optimal-style" customer service.
- Final steps. Together, we work with you to offer the candidate a job, negotiate a salary, and set a start date. Optimal is available to help you through these final steps as much as necessary, and we are also happy to check references.
Finally, you can recruit IT professionals with confidence.
To learn more about how Optimal’s SmartRecruitsm solution can save you valuable time and money, contact us.