Optimal Networks' Sentrysm service includes ongoing, pre-scheduled visits by an Optimal engineer to ensure your network is working properly. As a Sentrysm client, you are assigned an engineer and a Client Service Executive that get to know you, your people, your business, and how you work. With Sentrysm, you receive the benefits of a full IT department at a fraction of the cost.
Sentrysm features:
- Setting up computers and users
- Security check-ups
- Checking and improving backups
- Installing new applications
- Updating software
- Helping your staff use their programs effectively
- Coordinating Internet service issues
- Special systems projects
- Professional technology guidance and advice
- System and server support
- Ongoing analysis and review
And you are a priority client with:
- An assigned account team
- A dedicated Engineer and Client Service Executive
- Priority client scheduling
- Access to emergency service, where YOU define the emergency
- Access to our website to track issues, review all work done, and view your service schedule.
- Periodic full systems reviews, and strategic guidance and budgeting support
Contact us to learn how Optimal Networks' Sentrysm service combines regularly-scheduled engineering visits and top-shelf client service to ensure your technology furthers your business goals.
What they said…
As the Chief Financial Officer for Cini-Little, I manage the administrative side of the company — finance, HR, accounting, strategic planning and IT. Nine years ago, when we hired Optimal and became Sentry clients, the IT portion of my job got a lot easier.
The Sentry model works for us. It provides the routine support we need in a cost effective manner. But more than that, Optimal understands our complex office environment — large design file storage and transmission needs, multiple offices, and remote users. They help maintain and support our unique systems and offer advice on how and where to spend technology dollars strategically.
We are assigned a dedicated engineer who makes regular visits at a frequency negotiated with Optimal. We provide a list of issues for our Optimal engineer to address during these visits and everything gets taken care of. And, as Sentry clients, our system gets regularly reviewed. This means Optimal proactively conducts server health checks and antivirus, anti-spyware, firewall, and other security checks to ensure we are all protected.
Optimal demonstrates a philosophy of exceeding expectations that matches our own approach to our clients. I know that they are as committed to our success as we are.
--Senior Vice President/Chief Financial Officer
Large Washington, DC consulting firm
