SolutionsOptimal Technology Stack
The Optimal Networks’ Technology Stack represents the six main areas of business technology support and illustrates how these critical technology components overlap and build upon one another. From the most basic IT needs to the most complex, Optimal Networks can provide a solution (just hover over the words below).
Strategic IT Direction
Identify new technologies for cost savings and operational efficiencies. Create and lead internal technology committee. Propose improvements for business processes. Benchmark against industry best practices. Initiate, budget, and coordinate projects. Plan disaster recovery procedures and systems.
Optimal addresses this with the following solutions:
Business App Support
Install, configure, upgrade, and improve line-of-business applications. Coordinate training and administration for both external-facing (web) and internal applications.
Optimal addresses this with the following solutions:
User Support
Provide desk-side engineering support for hardware and software setups, issues, questions, and training. Support mobile devices, such as BlackBerrys, iPhones, and other PDAs. Offer helpdesk support for users via phone or email, even after-hours, to accommodate fluid work schedules and emergencies.
Optimal addresses this with the following solutions:
Workstation Management
Maintain workstation health with regular upgrades and patching of operating system and security software (antivirus, antispyware, antispam). Standardize software and hardware configurations to ensure maximum protection and efficiency. Create and maintain replacement schedule for up-to-date hardware and software environment.
Optimal addresses this with the following solutions:
Server Management
Monitor servers on constant 24 x 7 basis, schedule patching and upgrades of operating system and security software. Troubleshoot issues behind-the-scenes. Create, modify, and delete network users, profiles, and permissions. Backup data and provide for disaster recovery.
Optimal addresses this with the following solutions:
Network & Connectivity
Ensure functionality of network components; cabling, firewalls, switches, and routers. Work with service providers to maintain connectivity to remote offices and internet. Secure network from external and internal threats.
Optimal addresses this with the following solutions: